Nepal Rastra Bank has brought a separate website for hearing the complaints of banks and financial institutions. It has brought a separate website to maintain financial mediation to maintain the business value and recognition of the banking sector in a fair, reliable and transparent manner with the customers. The central bank has launched the http://gunaso.nrb.org.np portal.

NRB has stated that it will minimize the negative behavior of financial service providers such as non-cooperation, delay, negligence, partiality, irresponsibility, negligence, false, misinformation, opaque transactions.

How to register a complaint http://gunaso.nrb.org.np Go to the site to register a complaint and register the complaint information and registration no. Will be received via email. The status of the complaint submitted by the complaint registration number will be known. The final decision on the complaint will be communicated via email.