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We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviors. When you work with us, you'll see how we value difference and advocate inclusion. 

Job Description - Teller (2300020925)

Primary Location: Asia-Nepal-Kathmandu

Schedule: Full-time

Employee Status: Permanent

Posting Date: 30/Nov/2023, 10:29:03 PM

Un posting Date: 16/Dec/2023, 5:44:00 AM

Role Responsibilities

Deliver quality service while carrying out the following transactions for customers:

Cash deposits

Cash withdrawals

Demand draft/pay order instructions – accepting and processing

Effecting internal account to account transfers

Accepting and processing stop payment instructions

Accepting and processing of clearing checks

Ensure that all these above services are delivered with accuracy and warmth

Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.

General Reconciliation and Compliance Activities at their level, which may typically include:

Dual control of cash functions

Control of security stationary

Review of processing entries and vouchers

Sales Referrals: Where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff

Be aware of bank's Mis-selling & Sales Policies and ensure adherence all the times.

Educating customers about direct banking channels so specific transactions can be migrated to digital channels.

Ensure he/she is fully aware of all the policies and procedures issued and applicable to the role, Group Code of Conduct, Client Due Diligence, Money laundering prevention, NRB guidelines etc. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must be immediately reported to the supervising officer.

As an employee, you are responsible for working with the Bank to ensure a safe and healthy workplace for all. As part of the Health and Safety guidelines you should:

Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions;

Co-operate with management to support and promote health and safety in the workplace.

Ensure that your actions do not put others at risk;

Work in a healthy and safe manner;

Encourage others to work in a healthy and safe manner;

Report all accidents and incidents; and Bring to the attention of the management any hazard in the.