Kathmandu. Himalayan Bank's core banking system has been disrupted within a month. Due to the problems in the system, service recipients who have been frustrated with the bank's app and online banking services have not only expressed their complaints on social media, but are also expressing their anger, saying that the bank is not taking responsibility for this problem.

What happened in Himalayan Bank's app and online banking services ?  

The bank had issued a notice about the system update on October 30. The notice mentioned that the banking service would be disrupted from October 3 to October 10 as the core banking software used by the bank was being upgraded from T-24 to R-23. But even after the period stated by the bank, the app and online banking service did not start completely. Then the bank issued another notice on October 13 and informed that the service had started from October 11. In that notice, an apology was made for the delay in the upgrade of mobile banking and online banking services with the aim of making them 'timely, secure, quality and high-quality'.

Even after the bank announced that the service had been launched, service recipients not only made complaints public on social media that the mobile banking and online banking services were not working and that they were upset about it, but also went to the bank's Facebook page to express their complaints and anger. According to technology experts, the bank said that after the number of complaints from service recipients started to increase, the bank did not allow or limited comments. However, the bank claimed that it did not close comments, but rather that 'comment placement' could not be done due to excessive pressure.

Himalayan Bank's Information Officer Sunil Prasad Gorkhali said that there is no problem in the bank's core banking system, but there are general problems in mobile banking and online banking. 'There have been a lot of problems in the new software installed intitial. But there was a problem in mobile banking and online banking due to it not being 'compatible' with the new system,' he said,